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Customer Success Manager

Role Overview:

Our goal at LimeSpot is to democratize eCommerce, giving retailers of all sizes access to our powerful merchandise platform, to maximize sales and create truly personalized shopping experiences. Brands that use our platform achieve an average 20-28% increase in revenue and 3-5x increase in conversion for LimeSpot controlled real estate. We currently power more than 7,500 online stores globally.

We are building the future of the online buying experience. As a start-up, we aim for yearly double-digit growth that opens many opportunities. We want people who thrive in a fast-paced, performance-driven company, who are not afraid to stretch themselves in a fun environment and focus on impact and growth.

LimeSpot is currently looking for someone to complement our expanding Customer Success team, with a focus on customer relationships and account management.

Key Responsibilities:

This role is a great opportunity for someone with a natural ability to build strong, foundational relationships with large online businesses. If you have experience with all aspects of the Customer Experience lifecycle – including Customer Support, Implementation, Training and Account Management, we want to hear from you!

As a Customer Success Manager, you will be responsible for the onboarding, satisfaction and retention of LimeSpot’s high growth brands online. Your role includes being the day-to-day contact for our high value customers and are responsible for driving customer adoption and success, educating them on best practices that enable them to increase conversions and sales. Beyond the day-to-day, you will be supporting our high value customers by troubleshooting any technical issues or needs that are identified along the way and inspiring them to think about our LimeSpot platform can support their goal of increasing conversions and sales. You will work with the sales, product and engineering team very closely to build strong long-lasting relationships with your accounts. There is a huge opportunity for growth, ownership and collaboration in this role.

  • Become a LimeSpot product expert
  • Onboarding high growth brands by helping them setup the LimeSpot products and educating them on how LimeSpot can help increase their sales and conversion by applying the best practices
  • Serving as the primary point of contact and managing the customer experience with high value support, training and optimization of LimeSpot
  • Manage your high value customers to identify whose usage of the LimeSpot products can be improved
  • Identify opportunities to introduce new features to your high value customers for their benefit
  • Work with the appropriate teams (sales team, product team, engineering team) to resolve issues of your high value customers
  • Voice of the customer in LimeSpot meetings by providing customer feedback to the appropriate teams
  • Build positive long-lasting customer relationships and becoming a trusted advisor to your high value customers
  • Actively contribute to the process and procedures of customer success


About LimeSpot

LimeSpot creates a better shopping experience for hundreds of millions of shoppers worldwide every month, having one of the world’s leading online retail AI-merchandising platforms.  The LimeSpot platform extracts product attributes, combines these with shopper profiles and behaviors, and delivers real-time intelligent recommendations to each individual shopper. This results in happier shoppers, happier retailers, higher conversions, and massive amounts of additional revenue for our customers.    

Our Values:

Customer Obsession - Own and Be Accountable - Be Direct, yet Kind - Learn and Be Curious - Aim High - Be Bold but Fail Fast - Embrace Diversity - Be Passionate - Better Together - Be a Good Citizen

We’re a diverse team that highly values the culture we’ve built (and build upon), and the people that make that culture what it is. We treat everyone with respect and integrity and are proud to be a part of an innovative growing team.

APPLY FOR THIS POSITION
Requirements:
  • Being customer centric
  • An owner mantra
  • A natural problem solver
  • Knowledgeable on Web, HTML and CSS
  • Ready to learn and be curious
  • Strong communication and interpersonal skills in building and maintaining customer relationships
  • Startup DNA is a must

 

Benefits:
  • High impact role in high growth organization
  • Competitive Salary and stock options
  • Open Vacation Policy
  • Medical, Dental and Vision

If you’ve read the above and are excited about LimeSpot potentially being the next phase of your career, we’re equally excited to talk to you!