As we continue into 2023, the ecommerce industry is expected to continue growing by 10%. With more customers turning to online stores, competition is only growing fiercer every day.
As the market grows, there are new challenges facing ecommerce businesses, especially online-only brands that lack the face-to-face connection that traditional brick-and-mortar stores provide. Online customers cannot touch or try on products, and there are no personal interactions with sales associates or other customers.
Luckily, data-driven personalization tools, such as LimeSpot, can bridge this grab by creating more personalized shopping experiences for each customer.
Did you know that personalization can lead to increased customer loyalty and repeat purchases? For example, 80% of customers are more likely to continue buying from a company that offers a custom experience!
In this article, we’ll be focusing on the importance of building brand loyalty and community for ecommerce businesses, and how new smart algorithm tools can achieve these goals to increase sales and retention rates.
Imagine if you ran a physical store and had a salesperson for every new customer that walked in. This salesperson could recommend products that fit your customer’s preferences and needs.
With this type of personalization, your customers would feel valued, and understood, right?
Well, using an all-in-one tool such as LimeSpot, you can create the same feeling by offering personalized recommendations to every new visitor on your ecommerce website.
LimeSpot’s data-driven personalization tool can:
By tailoring the shopping experience to each customer, you can make them feel more valued and understood, which leads to a stronger connection between the consumer and your store’s brand.
Additionally, when you can tie in social proof and display relevant content, you’ll build trust and credibility with customers to contribute to a sense of community.
For example, as your returning customers come back to your store, they’ll begin to see customer reviews and testimonials to help build a community connection and trust in your brand.
This will help build trust and foster a sense of community among existing customers. When your customers see that others had a positive experience, they are more likely to trust and engage with your business for stronger brand loyalty.
Abandoned cart emails show your customers that you care about their experience and value their business enough to message them.
By sending personalized abandoned cart recovery emails, you can remind customers of the products they’ve left behind and offer incentives or promotions to get them to complete their purchases.
A few ways to help with abandoned shopping cart recovery:
Including last-minute product recommendations on the checkout page can help increase average order value (AOV) and drive more sales.
Stores can customize the layout and design of their product recommendation boxes to match their store’s aesthetic.
By displaying visually appealing and ultra-personalized recommendations, stores can create a seamless shopping experience for their customer that lead to higher customer satisfaction and loyalty.
Imagine our grocery store analogy from earlier. A customer is walking down the aisle when they see a “Buy 2, Get 1 Free” for the exact product they were looking for.
In this example, the sign caught the customer’s attention and made them grab a few extra items to take advantage of the offer.
Now let’s translate this scenario to an online store using LimeSpot’s call to action feature.
Imagine a customer shopping in your online store. They’ve just added an item to their cart and they’re still browsing. Using data-driven technology that analyzes this shopper's behavior, a new call to action will pop up that offers them a discount on a complementary cross-sell product, or free shipping on their order if they add just one more item to their cart.
By presenting personalized calls to action, you’ll create a unique shopping experience for each customer. This increases the chances of making sales and builds brand loyalty for customer retention.
Because customers feel like the store is tailored to their needs, it creates a positive shopping experience they’ll want to return to again and again.
LimeSpot is a leading data-driven ecommerce personalization platform that creates tailored, curated product recommendations for each shopper based on their behavior and preferences.
Its advanced algorithms can help online stores improve engagement, boost sales, and increase customer loyalty.
By using LimeSpot, Shopify stores can expect an average revenue increase of 12-28%, and increase their average order size by 5%.
Download your free 14-day trial of LimeSpot today!